Concierge Travelling Privacy Policy
Concierge Travelling ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website and services. By using our website and services, you agree to the terms outlined in this policy. Please review it carefully to understand how we handle your personal information.
1. General Collection and Use
1.1 Collection of Personal Information
We collect personal information that you provide when using our services or interacting with us. This includes, but is not limited to:
Contact Information: Name, email address, phone number.
Booking Information: Travel preferences, accommodation details, payment methods, and other relevant data for booking reservations.
Demographic Information: Information such as your age, gender, and location (if voluntarily provided).
Other Information: Any other details you provide to us during customer service interactions, feedback surveys, or during the booking process.
1.2 Use of Personal Information
We use your personal information for the following purposes:
To Process Bookings: To manage and confirm reservations, and facilitate the provision of requested services (e.g., hotel, transportation).
Communication: To send booking confirmations, updates, promotional offers (if opted-in), and other necessary communications.
Improve Our Services: To analyze and improve our website, services, and customer experience.
Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
1.3 Lawful Basis for Processing
We process personal information based on one or more of the following lawful bases:
Performance of a Contract: To fulfill bookings or provide services as requested.
Consent: Where required, we may obtain your consent (for example, for marketing communications).
Legal Obligation: To comply with applicable laws and regulations.
Legitimate Interests: To improve and personalize services for users.
2. Disclosure of Your Personal Information
2.1 Sharing with Third-Party Service Providers
In order to fulfill the services you request (such as booking hotels, resorts, or transportation), we may share your personal information with trusted third-party service providers. This includes:
Hotels and Resorts: To process your reservation and provide your requested accommodation.
Transportation Providers: If your booking includes any travel or transportation arrangements, we may share your information with relevant partners.
Customer Service Providers: If we outsource certain customer service or administrative tasks to third-party companies.
2.2 Legal and Regulatory Disclosure
We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:
Comply with a legal obligation or judicial proceeding,
Protect and defend our rights, property, or safety,
Investigate potential fraud or other illegal activities, or
Prevent or address technical issues or violations of our terms of service.
2.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. You will be notified of any such change in ownership or control of your personal data.
3. Payments and Processors
2.1 No Payment Processing by Concierge Travelling
Concierge Travelling does not process or charge any payments for bookings made through our platform. All payments related to your bookings are handled directly by the hotel, resort, or other service providers with whom you make your reservations.
2.2 Authorization of Payment
By making a booking through Concierge Travelling, you authorize the respective service provider (e.g., hotel, transportation provider) to charge your payment method for the total cost of your reservation, including any applicable taxes, fees, and service charges, in accordance with their payment terms and policies.
2.3 Third-Party Payment Handling
You understand and acknowledge that Concierge Travelling is not responsible for the collection, processing, or security of your payment information. Any payments made will be handled directly by the third-party service provider, and their terms and conditions regarding payments, cancellations, and refunds will apply.
2.4 Service Fees
Concierge Travelling does not charge any service fees for booking services on your behalf. Any fees imposed by third-party service providers, such as hotels or resorts, will be clearly disclosed during the booking process and are the responsibility of the customer.
2.5 Currency and Taxes
Pricing displayed on our offer is provided in the local currency of the service provider unless otherwise stated. Any currency conversions, taxes, or additional charges imposed by the service provider will be handled and processed directly by them.
2.6 Authorization for Charges
By confirming your booking, you authorize the service provider to charge your provided payment method as per the agreed terms. Concierge Travelling does not assume any liability for issues related to payment processing or discrepancies in charges.
4. Booking Tools
4.1 Booking Information Collection
When you use our booking tools to reserve hotels, transportation, or other services, you will be asked to provide personal information, including:
Full name
Contact information (email, phone number)
Payment method and billing details
Travel dates, preferences, and special requests
4.2 Use of Booking Information
The information you provide is used to:
Confirm and process your bookings,
Ensure accurate and timely service delivery,
Communicate any changes, promotions, or information related to your booking, and
Prevent fraud or unauthorized use of the services.
4.3 Accuracy of Information
You are responsible for ensuring that the information you provide is accurate and up-to-date. Concierge Travelling is not liable for issues arising from incorrect or incomplete information provided during the booking process.
5. Cookies
5.1 What Are Cookies?
Cookies are small text files placed on your device when you visit our website. These cookies are used to enhance your user experience and provide personalized content and advertisements. Cookies may also track your interactions with our website, allowing us to analyze and improve our services.
5.2 Types of Cookies Used
Essential Cookies: Required for the website to function and provide requested services (e.g., booking tools, account management).
Performance Cookies: Help us analyze website usage, such as page views, time spent on the website, and errors encountered.
Functional Cookies: Allow us to remember your preferences and settings (e.g., language, currency).
Advertising Cookies: Used to provide targeted ads based on your interests or past activity.
5.3 Managing Cookies
You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.
6. Log Files
6.1 Collection of Log Data
When you visit our website, our servers automatically collect information such as your IP address, browser type, operating system, referring URLs, and other data about your interactions with the website. This data is stored in log files.
6.2 Use of Log Data
Log data is used for various purposes, including:
Website analytics and performance monitoring,
Troubleshooting and resolving issues,
Identifying and preventing security threats, and
Improving website functionality and user experience.
6.3 Retention of Log Data
Log data may be stored for a limited period depending on our internal data retention policies and applicable laws.
7. Aggregated Information
7.1 Use of Aggregated Data
We may aggregate data collected from multiple users to generate insights into usage patterns and website performance. This aggregated data helps us improve our website and services.
7.2 No Personal Identification
Aggregated data is anonymized and cannot be used to identify any individual. We may share this data with third-party service providers for analytics purposes, but it will not include any personally identifiable information.
8. Children
8.1 Children’s Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take immediate steps to delete such information.
8.2 Parental Consent
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action.
9. Contact Information
8.1 How to Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your personal information is being used, please contact us at tour@conciergetravelling.com
10. Your Consent to This Privacy Policy
10.1 Consent
By using our website and services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy. If you do not agree with this policy, please refrain from using our website or services.
10.2 Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. By continuing to use our services after such changes, you consent to the modified terms.
11. Security Measures
11.1 Data Protection
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.
11.2 Data Breach
In the unlikely event of a data breach, we will notify affected users and take the necessary steps to minimize harm. Notifications will be made via email or other communication channels, depending on the severity of the breach.
12. Retention of Personal Information
12.1 Data Retention Policy
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the information is no longer needed, it will be securely deleted or anonymized.